Refund policy

Return & Exchange Policy

Thank you for shopping at No Battery Toy Store. We want to ensure you and your little ones are happy with your purchase. Please review our return guidelines below:

1. Return Eligibility

To be eligible for a return, your item must be in the same condition that you received it: unworn, unused, and with all original tags attached.

2. How to Initiate a Return

To start a return request, please contact us at info@nobatterytoystore.com. To help us process your request quickly, please include:

• A clear photo of the defective or damaged item.

• The reason for the return.

• Your original order details (especially if you received the wrong item).

3. Damages and Issues

Please inspect your order immediately upon delivery. If the item is defective, damaged, or if you received the wrong product, contact us right away so we can evaluate the issue and make it right.

Note: Return requests must be submitted within 05 days of receiving your order. We encourage "swift" reporting to ensure a smooth resolution for both parties.

4. Credits and Vouchers (Refund Policy)

Please note that we do not offer cash refunds. Instead, we provide store credit via vouchers.

• Approval Process: Once your return is accepted, we will send you a confirmation email.

• Shopping with Credit: After approval, you will be issued a voucher for the original purchase amount. This credit will be available for use within 30 business days.

• Remaining Balance: If your new purchase is less than the voucher amount, the remaining balance will stay in your account as a credit for your next visit.

5. Processing Time

We aim to review all requests promptly. If you haven’t heard back from us regarding your approval within 15 business days, please reach out to us at info@nobatterytoystore.com.